FAQs
Here are some frequently asked questions that you may want to know about.
I hope these will help you. Have a great shopping experience!
What shipping methods do you offer?
All orders are shipped out via UPS or USPS or Fedex.
How much do I have to pay for shipping
Free Standard Shipping on orders over $40,
Orders under $40 are subject to a $3 shipping charge.
When will my order be shipped out?
- Your order will be processed in 2-3 business days
- Orders are shipped in 3-5 business days
- When force majeure is encountered, processing of orders will be delayed.
- Please know that all estimated times are based on business days.
What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Joycat and our courier’s control. These factors may include, but are not limited to, extreme weather conditions and technical failures.
What are the checkout options I can use?
The website supports the following payment methods
- Visa
- Mastercard
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- Paypal
PayPal
When you choose PayPal during checkout, you will be redirected to their website where you can log in and finalize the payment. For more information, please visit the PayPal website.
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
Please contact PayPal for detailed questions concerning your PayPal account.
What if I have received a damaged order?
If the product is broken, please take a photo and contact us and we will arrange to resend you a new one.
How to return a product?
You may return the item within 30 days of receipt, and any costs incurred in returning the item will be borne by us and the order amount refunded to you.